Evaluation of the technological maturity at the Universidad Estatal del Sur de Manabí

Abstract

When talking about governance and management of information technologies in the university, students, teachers and administrators must take actions for the university to become inclusive, transparent, ethical, equitable and focused on continuous improvement, thus emerges the general objective of this research, to assess the level of technological maturity on governance and management of Information Technology at the State University of Southern Manabi. Under the methodological consistency of the positivist paradigm, with a quantitative approach, descriptive, documentary scope, using historical - logical, hypothetical - deductive, analysis - synthesis, mathematical - statistical method, a survey was applied to officials of the technology department, a questionnaire was designed according to the COBIT framework. From the evaluation resulted in maturity level 4, established and controlled, the domains APO, DSS, MEA were measured. It was concluded that the university has established objectives, which are clear and measurable, goals are established to improve performance, controls are carried out, response capacity is managed and techniques are used to identify the causes of problems, to anticipate errors and improve technological processes and management.